ABN AMRO Investment Solutions strives to provide the highest possible standards of service. However, in the event of any issue or disagreement concerning an investment service provided by ABN AMRO Investment Solutions, there are three successive levels of complaint:
As a first step, ABN AMRO Investment Solutions invites its clients to send their complaint to their usual contact.
Second, a complaint or a request can be sent free of charge to ABN AMRO Investment Solutions’ complaints department at the following address:
ABN AMRO Investment Solutions - Complaints Department
119-121 Boulevard Haussmann - 75008 Paris
Email: aais.contact@fr.abnamro.com
Finally, as a last resort, a complaint may be sent free of charge to the Ombudsman at the Autorité des Marchés Financiers (French Financial Markets Authority) at the following address:
Ms Marielle Cohen-Branche - AMF Ombudsman (AMF)
Autorité des marchés financiers
17 place de la Bourse
75082 Paris Cedex 02
Once your complaint has been received, ABN AMRO Investment Solutions undertakes to send you:
An acknowledgment of receipt within a maximum 10 working days, unless you receive a response within that period.
A response within a maximum of two months (save for legal and contentious complaints). If your complaint cannot be dealt with within the prescribed period (due to the need to repatriate archives, carry out documentary research or for technical reasons, etc.), ABN AMRO Investment Solutions will send you a letter describing the reasons for this additional delay.
You can also access the mediation request form from the AMF website: http://www.amf-france.org (under the heading Mediator). Please note that AMF’s mediation charter can be accessed at the same address.
